Certification Program in Retail |
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| Introduction |
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Prominent retail firms are scouring the job market for people to man front-end staff positions. As per industry estimates the retailers are trying to fill up their requirements of an estimated 2-3 lakh skilled workforce at the entry level. This shortage arose because the supply-side response was inadequate to match the 30-40% growth rate in $25-billion organised Indian retail market over the past few years. The shortage can be filled by the skill-enhancement programs delivered through mass-media channels. |
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Objectives |
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This course has been designed to make you job-ready for the role of a Customer Service Associate in a Retail Store. It takes you through “A Day in the Life of a Customer Service Associate”. |
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Why are products arranged in a particular way? How does a store attract customers’ attention to a new product? How do you handle an annoyed customer? How do you make customers feel comfortable with their shopping experience? You will learn all this and more. |
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Course Highlights |
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| The course addresses the following: |
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Store opening and closing processes |
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Store operations |
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Customer service |
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Sales |
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Merchandising |
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Communications |
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Working in a team |
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Complaint handling |
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English in retail context |
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| Pre –requisite |
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Pre-University Certification or higher with good grasp over English language. |
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